Frequently Asked Questions

We’ve compiled answers to the most common questions our customers ask. If you don’t see your question here, feel free to contact us directly — we’re happy to help!

Orders & Payments

What payment methods do you accept?

We’ve compiled answers to the most common questions our customers ask. If you don’t see your question here, feel free to contact us directly — we’re happy to help!

How do I know if my order was successful?

You’ll receive a confirmation email with your order details once payment is verified.

Can I cancel or change my order?

Orders can be modified or canceled within 12 hours of placement. Please contact us as soon as possible.

Shipping & Delivery

How long does shipping take?

Domestic orders typically arrive within 2–5 business days. International orders may take 7–14 business days.

Do you offer express shipping?

Yes, express options are available at checkout depending on your location.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email.

Returns & Exchanges

Can I return or exchange an item?

Yes, within 3 calendar days of delivery, provided the item is unused and in original packaging.

What items are non-returnable?

Used products, cosmetics, gels, clearance items, and gift cards are not eligible for return.

Who pays for return shipping?

Customers are responsible for return shipping unless the item was incorrect or damaged.

Products & Quality

Are your products authentic and safe?

Absolutely. We source all items from trusted suppliers and ensure they meet safety standards.

Do you offer wholesale or salon pricing?

Yes, please contact us for bulk orders or partnership inquiries.

Can I request a product that’s not listed?

We welcome suggestions! Reach out and we’ll do our best to source it for you.

Contact & Support

How can I reach customer service?

You can email us at support@evahouse.com or call (520) 403-5013 during business hours.

What are your support hours?

Monday to Friday, 9:00 AM – 5:00 PM (Arizona Time)