1. Overview

At Eva House Supply Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. This Refund Policy outlines the conditions under which refunds may be issued.

2. Eligibility for Refunds

Refunds are only available under the following conditions:

• The product is defective or damaged upon arrival.

• You received the wrong item.

• The item does not match the description provided on our website.

To be eligible for a refund, your item must:

• Be unused and in the same condition that you received it.

• Be in the original packaging.

• Include proof of purchase (order number or receipt).

3. Timeframe

Refund requests must be submitted within 3 calendar days of receiving your order. Requests made after this period may not be accepted.

4. Refund Process

To request a refund:

1. Contact our support team at support@evahouse.com with your order details and reason for the request.

2. If approved, we will provide instructions for returning the item.

3. Once we receive and inspect the returned item, we will notify you of the refund status.

4. Approved refunds will be processed within 5–7 business days to your original payment method.

5. Non-Refundable Items

The following items are not eligible for refunds:

• Used or opened products.

• Items marked as final sale or clearance.

• Cosmetic or gel products due to hygiene reasons.

• Digital products or gift cards.

6. Shipping Costs

Shipping fees are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to our error.

7. Contact Us

If you have any questions about our Refund Policy, please contact: