Return & Exchange Policy

1. Overview

We want you to love your purchase from Eva House Supply Store. If you’re not satisfied, we offer a simple and fair return and exchange process. Please read the following guidelines carefully before submitting a request.

2. Eligibility for Returns & Exchanges

You may request a return or exchange if:

The item is defective or damaged upon arrival
You received the wrong product
The item does not match the description on our website

To qualify, the item must:

Be unused and in its original condition
Be returned within 3 calendar days of delivery
Include the original packaging and proof of purchase

3. Non-Returnable Items

The following items are not eligible for return or exchange:

Used or opened products
Items marked as final sale or clearance
Cosmetic or gel products (due to hygiene reasons)
Gift cards or digital products

4. Exchange Process

If you wish to exchange an item:

Contact our support team at support@evahouse.com with your order number and reason
If approved, we will provide return instructions
Once we receive and inspect the item, we’ll ship the replacement product

5. Return Process

For returns:

Email us with your order details and reason for return
Ship the item back using a trackable method
Once received and approved, we’ll issue a refund or store credit

6. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error. Original shipping fees are non-refundable.

7. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery. Include photos and a description so we can resolve the issue quickly.

8. Contact Us

For any questions about returns or exchanges, please reach out to:

Return & Exchange Policy